Account and Profiles
Guide to Manage your account and rofiles
- I live outside US, do you offer international shipping?
- I need to re-upload my DNA file, but I don't find the option.
- How can I export a profile?
- Can I deactivate my account? What happens to my personal info if I do that?
- I don't have access to my email address anymore, can you change it for me?
- I am a provider and I'd like to use DNA Assessment for my clients, where do I start?
- I am interested in partnership with Silverberry to offer its service in our region/country. How does it work?
- How can I add a new profile to my account?
- How can I order additional reports for the profiles?
- How can I order or assign additional reports for my profiles?
- I created an account but never received an email to confirm it.
- System doesn’t allow me to select my right age to create an account.
- How can I order kits or reports for my parents or family members?
- How can I delete a profile under my account?
- How can I delete my account?