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  1. Silverberry Genomix
  2. Silverberry Services
  3. Account and Profiles

Account and Profiles

Guide to Manage your account and rofiles

  • How can I change my email address?
  • I live outside US, do you offer international shipping?
  • I need to re-upload my DNA file, but I don't find the option.
  • How can I export a profile?
  • Can I deactivate my account? What happens to my personal info if I do that?
  • I don't have access to my email address anymore, can you change it for me?
  • I am a provider and I'd like to use DNA Assessment for my clients, where do I start?
  • I am interested in partnership with Silverberry to offer its service in our region/country. How does it work?
  • How can I add a new profile to my account?
  • How can I order additional reports for the profiles?
  • How can I order or assign additional reports for my profiles?
  • I created an account but never received an email to confirm it.
  • System doesn’t allow me to select my right age to create an account.
  • How can I order kits or reports for my parents or family members?
  • How can I delete a profile under my account?
  • How can I delete my account?
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