DNA Kit Activation
Account and Profiles
- I live outside US, do you offer international shipping?
- I need to re-upload my DNA file, but I don't find the option.
- How can I export a profile?
- Can I deactivate my account? What happens to my personal info if I do that?
- I don't have access to my email address anymore, can you change it for me?
- I am a provider and I'd like to use DNA Assessment for my clients, where do I start?
Silverberry Reports
- How can I download my reports?
- I ordered additional reports however they are not shown and I still can't see the results.
- You offer a few different type of DNA reports, which one should I buy?
- I can't download PDF version of the reports.
- I get "Loading..." message when I try to login.
- What is included in the Comprehensive Reports package?