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  1. Silverberry Genomix
  2. Silverberry Services

Silverberry Services

How to use Silverberry service, DNA Kit, account and reports

DNA Kit Activation

  • Do I need an account to activate my DNA Kit?
  • How should I take my DNA Test?
  • I get Invalid Kit ID error when I try to activate my kit.
  • I sent my samples a couple of weeks ago, when my results will be ready?
  • I sent my samples but I forgot to activate my kit online, what should I do?
  • What reports are included in the DNA Kits?

Account and Profiles

  • How can I change my email address?
  • I live outside US, do you offer international shipping?
  • I need to re-upload my DNA file, but I don't find the option.
  • How can I export a profile?
  • Can I deactivate my account? What happens to my personal info if I do that?
  • I don't have access to my email address anymore, can you change it for me?
See all 16 articles

Silverberry Reports

  • My COVID-19 Report is not produced
  • How can I download my reports?
  • Do you ship to Europe?
  • I ordered additional reports however they are not shown and I still can't see the results.
  • You offer a few different type of DNA reports, which one should I buy?
  • I can't download PDF version of the reports.
See all 17 articles
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