DNA Kit Activation
- Do I need an account to activate my DNA Kit?
- How should I take my DNA Test?
- I get Invalid Kit ID error when I try to activate my kit.
- I sent my samples a couple of weeks ago, when my results will be ready?
- I sent my samples but I forgot to activate my kit online, what should I do?
- What reports are included in the DNA Kits?
Account and Profiles
- How can I change my email address?
- I live outside US, do you offer international shipping?
- I need to re-upload my DNA file, but I don't find the option.
- How can I export a profile?
- Can I deactivate my account? What happens to my personal info if I do that?
- I don't have access to my email address anymore, can you change it for me?
Silverberry Reports
- My COVID-19 Report is not produced
- How can I download my reports?
- Do you ship to Europe?
- I ordered additional reports however they are not shown and I still can't see the results.
- You offer a few different type of DNA reports, which one should I buy?
- I can't download PDF version of the reports.