Silverberry Services
How to use Silverberry service, DNA Kit, account and reports
DNA Kit Activation
Account and Profiles
- I need to re-upload my DNA file, but I don't find the option.
- How can I export a profile?
- Can I deactivate my account? What happens to my personal info if I do that?
- I don't have access to my email address anymore, can you change it for me?
- I am a provider and I'd like to use DNA Assessment for my clients, where do I start?
- I am interested in partnership with Silverberry to offer its service in our region/country. How does it work?
Silverberry Reports
- I can't download PDF version of the reports.
- What is included in the Comprehensive Reports package?
- I have a discount code, how can I redeem it?
- Can I upload a whole genome sequencing DNA file?
- I ordered my reports but they were not sent to me. When can I expect my reports to arrive?
- I have a DNA file, how long it takes to see results of new reports when I order them?